Effective Date: October 7, 2025
Website: https://dveni.shop
Company Name: Dveni LLC
EIN: 92-3293739
Address: 43748 Lena Ct, Lancaster, CA 93535, CA
Phone: +1 (661) 206-8249
Email: ask@dveni.shop

1. Overview

At Dveni.shop, we want you to love your purchase. If you’re not completely satisfied, we’re here to help. This Refund & Returns Policy outlines the process for returning items and requesting refunds.

2. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original packaging.
  • The product is in resalable condition.
  • Proof of purchase (order confirmation or receipt) is provided.

Items that do not meet these conditions may not be eligible for a refund.

3. Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons, such as:

  • Personal care or health products
  • Clearance or final sale items
  • Custom or special-order products

4. Return Process

To initiate a return:

  1. Email our support team at ask@dveni.shop with your order number and reason for return.
  2. Our team will review your request and provide a return shipping address.
  3. Pack your item securely and ship it back using a trackable service.

Once we receive and inspect your return, we’ll notify you about your refund status.

5. Refunds

  • Approved refunds will be issued to your original payment method within 5–7 business days after the returned item is received and inspected.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., damaged or wrong item sent).

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the replacement product.

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery at ask@dveni.shop.
  • Provide clear photos of the issue and your order details.
    We’ll arrange a replacement or full refund, depending on the situation.

8. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • First, check with your bank or payment provider.
  • Then contact us at ask@dveni.shop, and we’ll assist in resolving the issue promptly.

9. Contact Us

If you have any questions about our Refund & Returns Policy, feel free to reach out:

📍 Address: 43748 Lena Ct, Lancaster, CA 93535, CA
📞 Phone: +1 (661) 206-8249
📧 Email: ask@dveni.shop